Windows 10 – Brightness Not Working (Surface Pro 3)

My wife encountered an issue on her Surface Pro 3 (running Windows 10 Creators Update) this morning where the brightness sliders had no effect on the screen.

I took a look at it and found that the following solution worked for me:

  • Open Device Manager
  • Expand Sensors
  • Right click on HID Sensor Collection V2 and then select Uninstall from the pop up menu
  • Reboot

Hopefully this helps!